1. What products are eligible for return and refund?
All products sold on mbsdesign.fr are eligible for a return unless otherwise specified by us on the product sheet.
2. What are the deadlines for returning an item?
The item ordered does not give you full satisfaction, no problem, at MBS DESIGN, you have a period of 14 working days from the date of receipt of the product to exercise your right of withdrawal without having to provide justification.
The product must be returned to us in its original packaging, must not have been used, must not have been assembled and/or disassembled and must be in perfect condition. After receiving your package in our warehouse, a quality control is performed to ensure that the product has not suffered any deterioration even minimal.
Any returned order must be accompanied by the order number, information about the Buyer (name, first name, delivery address, telephone number, e-mail address) and the reason for return.
The following are neither returned, nor exchanged, nor refunded
- Products returned damaged, incomplete, soiled or without the original packaging.
- Products returned without prior written notification from the Buyer to exercise his right of withdrawal.
3. When will you be reimbursed?
Once the return has been validated, we will reimburse the amount of your order within 30 days maximum. The refunded amount will be transferred to the account that was used at the time of payment.
4. How do I cancel an order?
To cancel an order, simply contact our Customer Service via the "contact us" tab at the bottom of the page of our site or send us an email at the following address: [email protected].
Two cases will then arise:
- Either your package has already been shipped by us and is already in the hands of our carrier. It will not be possible for us to cancel the order immediately. You will first have to wait for the reception of it and then send us back the product by following the return procedure. See points 2) and 3) of this return procedure.
- If your package has not yet been shipped by us, we can then cancel your order and make a refund.
5. What is the procedure for returning an item?
You have 14 days after receipt of the products to return them to us at the following return address:
MBS DESIGN - HAYMANN HOME
52 RUE DE LEVIS
75017 PARIS
FRANCE
Prior to any return of a product, you must contact our MBS DESIGN customer service to let us know your intention either by phone, via our contact form or by email at [email protected].
You can use the model withdrawal form below:
Model withdrawal form (Please complete and return the form indicating your order number)
For the attention of MBS DESIGN - HAYMANN HOME - Customer Service - 52, rue de Lévis, 75017 Paris France E-mail: [email protected]
I hereby notify you of my wish to return the following product in order to be reimbursed for my order
Product Ordered on [.....................................] (*) received on [.........................................] (*)
Order Number : […………………………………..……………………]
Client's name : [………………………………………………………………]
Customer's address : […………………………………………………………………… ……………………………………………………………………………………………………………………………]
Customer's signature (only if this form is notified on paper)
Date : [……………………………………]
MBS DESIGN suggests that the Client return its products by registered mail with acknowledgement of receipt or with additional insurance, guaranteeing, if necessary, compensation for the products up to their actual market value in case of spoliation or loss of these goods. In all cases, the return is made at the Customer's risk. It shall be the Customer's responsibility to keep any proof of return. The return costs shall be borne by the Customer except in the event of defective delivery on our part. The customer is free to choose the shipping method.
Return Parcel Address :
MBS DESIGN - HAYMANN HOME
52 RUE DE LEVIS
75017 PARIS
France
Failure to respect the deadlines, MBS DESIGN will not be able to reimburse the Client.
Only Items returned in their original packaging in perfect condition for resale will be accepted. Consequently, returns of all used, incomplete, soiled, washed and/or worn products, as well as damaged boxes will not be taken back or exchanged.
Refunds will be made by the same means of payment used by the Customer for the initial transaction, unless specifically indicated by the Customer.